{"id":1121,"date":"2022-09-09T15:14:21","date_gmt":"2022-09-09T13:14:21","guid":{"rendered":"https:\/\/www.mixaco.com\/en\/?page_id=1121"},"modified":"2025-04-22T08:39:13","modified_gmt":"2025-04-22T06:39:13","slug":"24-7-support","status":"publish","type":"page","link":"https:\/\/www.mixaco.com\/en\/service\/24-7-support\/","title":{"rendered":"24\/7 Support"},"content":{"rendered":"<div class=\"wp-bootstrap-blocks-container container-fluid mb-2\">\n\t\n<div class=\"wp-bootstrap-blocks-container container mb-2 container-section test\">\n\t\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-12\">\n\t\t\t\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-6 mb-5\">\n\t\t\t\n\n<h1 class=\"wp-block-heading\" id=\"h-24-7-support-at-your-service-around-the-clock-365-days-a-year\">24\/7 Support. <span class=\"light\">At your service around the clock 365 days a year.<\/span><\/h1>\n\n\n\n<a href=\"\/en\/24-7-support\/\" class=\"wp-block-mix-blocks-button btn\" style=\"margin:0 0 0 0\"><span>Request a Support Incident<\/span><\/a>\n\n\t<\/div>\n\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-mix-blocks-key-visual-text key-visual\" style=\"background-image:url(https:\/\/www.mixaco.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/Mixaco-service-24-7-teaser.webp);height:100vh\"><div class=\"container-fluid\"><div class=\"row\"><div class=\"key-visual__content\"><\/div><\/div><\/div><div style=\"background-image:url(https:\/\/www.mixaco.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/Mixaco-service-24-7-teaser.webp)\" class=\"key-visual__image\"><\/div><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-container container-fluid mb-0 container-section\">\n\t\n<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n<div class=\"wp-bootstrap-blocks-row row d-flex justify-content-center\">\n\t\n\n<div class=\"col-12 col-sm-12 col-md-8 col-lg-7 col-xl-6\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"h-in-case-of-emergency-our-service-team-is-there-for-you-fast-amp-effective-support-minimizes-downtime-and-failure-costs\">In case of emergency our service team is there for you. <span class=\"light\">Fast &amp; effective support minimizes downtime and failure costs.<\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><meta charset=\"utf-8\">Our well proven machine technology &#8220;Made in Germany&#8221; guarantees the highest reliability of our mixers.&nbsp;It is not without reason that some of our industrial mixers have been running for over 30 years.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><meta charset=\"utf-8\">Failures and malfunctions are rare.&nbsp; However, should a technical problem occur with your mixer, we are available for you around the clock &#8211; 365 days a year.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instant troubleshooting through remote diagnostics and remote software updates<\/li>\n\n\n\n<li>Fast spare parts shipment, usually within 48 hours<\/li>\n\n\n\n<li>On-site repair by our experienced technicians<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-service-hotline\">Service Hotline<\/h2>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-6\">\n\t\t\t\n\n<a href=\"tel:+49239296440\" class=\"wp-block-mix-blocks-button btn\" style=\"margin:0 0 0 0\"><span>Call Service Hotline<\/span><\/a>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-6 hide-tablet\">\n\t\t\t\n\n<a href=\"mailto:service@mixaco.de\" class=\"wp-block-mix-blocks-button btn\" style=\"margin:0 0 0 0\"><span>Send Mail to service@mixaco.de<\/span><\/a>\n\n\t<\/div>\n\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-container container-fluid mb-2 container-section light addit-asd\">\n\t\n<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-5 mb-5\">\n\t\t\t\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"h-your-contact-persons-always-there-for-you\">Your contact persons. Always there for you.<\/h2>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-12\">\n\t\t\t\n<div class=\"wp-bootstrap-blocks-row row justify-content-between\">\n\t\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\n\n<div class=\"wp-block-mix-blocks-employee mix-employee\" email=\"schwitzkowski@mixaco.de\"><div class=\"mix-employee__wrapper\"><div class=\"mix-employee__image\"><img decoding=\"async\" src=\"https:\/\/www.mixaco.com\/wp-content\/uploads\/2024\/10\/Mixaco-Daniel-Schwitzkowski-Teaser.webp\"\/><\/div><div class=\"mix-employee__content mix-employee__content--employee\"><h3 class=\"mix-employee__title mix-employee__title--employee\">Daniel Schwitzkowski<\/h3><span class=\"mix-employee__text mix-employee__text--employee\">Head of M&amp;S<\/span><\/div><div class=\"mix-employee__contact mix-employee__contact--employee\"><a class=\"mix-employee__tel\" href=\"tel: +49 2392 9644 550\">+49 2392 9644 550<\/a><a class=\"mix-employee__mail\" href=\"mailto:&#115;&#99;h&#119;&#105;t&#122;kows&#107;&#105;&#64;mix&#97;&#99;o.d&#101;\">s&#99;&#104;w&#105;t&#122;k&#111;&#119;&#115;ki&#64;&#109;&#105;&#120;ac&#111;&#46;&#100;e<\/a><\/div><\/div><\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\n\n<div class=\"wp-block-mix-blocks-employee mix-employee\" email=\"greitemann@mixaco.de\"><div class=\"mix-employee__wrapper\"><div class=\"mix-employee__image\"><img decoding=\"async\" src=\"https:\/\/www.mixaco.com\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/Mixaco-Sebastian-Greitemann-Teaser.webp\"\/><\/div><div class=\"mix-employee__content mix-employee__content--employee\"><h3 class=\"mix-employee__title mix-employee__title--employee\">Sebastian Greitemann<\/h3><span class=\"mix-employee__text mix-employee__text--employee\">Technical administrator and project coordinator<\/span><\/div><div class=\"mix-employee__contact mix-employee__contact--employee\"><a class=\"mix-employee__tel\" href=\"tel: +49 2392 9644 19\">+49 2392 9644 19<\/a><a class=\"mix-employee__mail\" href=\"mailto:g&#114;&#101;it&#101;ma&#110;&#110;&#64;m&#105;xac&#111;&#46;de\">&#103;&#114;&#101;it&#101;&#109;a&#110;n&#64;&#109;i&#120;&#97;c&#111;.de<\/a><\/div><\/div><\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\n\n<div class=\"wp-block-mix-blocks-employee mix-employee\" email=\"bastian@mixaco.de\"><div class=\"mix-employee__wrapper\"><div class=\"mix-employee__image\"><img decoding=\"async\" src=\"https:\/\/www.mixaco.com\/wp-content\/uploads\/2022\/03\/Mixaco-Joerg-Bastian-Service-Team-Teaser.webp\"\/><\/div><div class=\"mix-employee__content mix-employee__content--employee\"><h3 class=\"mix-employee__title mix-employee__title--employee\">J\u00f6rg Bastian<\/h3><span class=\"mix-employee__text mix-employee__text--employee\">Service<\/span><\/div><div class=\"mix-employee__contact mix-employee__contact--employee\"><a class=\"mix-employee__tel\" href=\"tel: +49 2392 9644 30\">+49 2392 9644 30<\/a><a class=\"mix-employee__mail\" href=\"mailto:&#98;&#97;st&#105;a&#110;&#64;mi&#120;a&#99;&#111;.d&#101;\">&#98;&#97;&#115;&#116;&#105;&#97;&#110;&#64;mix&#97;c&#111;&#46;de<\/a><\/div><\/div><\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row justify-content-between response-margin-employee\">\n\t\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\n\n<div class=\"wp-block-mix-blocks-employee mix-employee\" email=\"handelmann@mixaco.de\"><div class=\"mix-employee__wrapper\"><div class=\"mix-employee__image\"><img decoding=\"async\" src=\"https:\/\/www.mixaco.com\/wp-content\/uploads\/2022\/03\/Mixaco-Daniel-Holtkamp-Service-Team-Teaser.webp\"\/><\/div><div class=\"mix-employee__content mix-employee__content--employee\"><h3 class=\"mix-employee__title mix-employee__title--employee\">Daniel Handelmann<\/h3><span class=\"mix-employee__text mix-employee__text--employee\">Service<\/span><\/div><div class=\"mix-employee__contact mix-employee__contact--employee\"><a class=\"mix-employee__tel\" href=\"tel: +49 2392 9644 211\">+49 2392 9644 211<\/a><a class=\"mix-employee__mail\" href=\"mailto:&#104;&#97;nde&#108;m&#97;n&#110;&#64;m&#105;xa&#99;&#111;&#46;&#100;e\">&#104;a&#110;&#100;&#101;&#108;&#109;&#97;&#110;n&#64;&#109;ixac&#111;&#46;&#100;e<\/a><\/div><\/div><\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\n\n<div class=\"wp-block-mix-blocks-employee mix-employee\" email=\"prietzel@mixaco.de\"><div class=\"mix-employee__wrapper\"><div class=\"mix-employee__image\"><img decoding=\"async\" src=\"https:\/\/www.mixaco.com\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/Mixaco-Michael-Prietzel-Teaser.webp\"\/><\/div><div class=\"mix-employee__content mix-employee__content--employee\"><h3 class=\"mix-employee__title mix-employee__title--employee\">Michael Prietzel<\/h3><span class=\"mix-employee__text mix-employee__text--employee\">Service<\/span><\/div><div class=\"mix-employee__contact mix-employee__contact--employee\"><a class=\"mix-employee__tel\" href=\"tel: +49 2392 9644&nbsp;29\">+49 2392 9644&nbsp;29<\/a><a class=\"mix-employee__mail\" href=\"mailto:&#112;&#114;ie&#116;zel&#64;mix&#97;co.&#100;&#101;\">pr&#105;&#101;tze&#108;&#64;m&#105;&#120;&#97;&#99;&#111;&#46;&#100;e<\/a><\/div><\/div><\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\t<\/div>\n\n<\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-12 d-flex justify-content-center\">\n\t\t\t\t<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":1118,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_searchwp_excluded":"","inline_featured_image":false,"kk_blocks_editor_width":"","_kiokenblocks_attr":"","_kiokenblocks_dimensions":"","_vp_format_video_url":"","_vp_image_focal_point":[],"editor_notices":[],"footnotes":""},"class_list":["post-1121","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>24\/7 Support | MIXACO Industrial Mixers<\/title>\n<meta name=\"description\" content=\"24\/7 Support. 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