Service & Operations Manager (m/f/d)

Work as Service & Operations Manager at MIXACO.

Key Responsibilities

• Prepare and process customer quotations, service orders, and invoices for service and spare parts.
• Handle customer inquiries, monitor open orders, and coordinate order-related activities with MIXACO Germany.
• Coordinate warehouse activities, inventory records, incoming goods, and spare parts replenishment.
• Organize domestic and international shipments, including packaging, freight coordination, and shipping documentation.
• Enter and maintain invoices, receipts, and financial records using the company’s designated accounting or ERP systems.
• Prepare and organize accounting documentation for our external accounting provider.
• Support payroll administration, employee expense reports, and reimbursements.
• Coordinate employee business travel, including flights, hotels, and rental cars.
• Handle general office administration, phone calls, and business correspondence.
• Support the implementation of ERP systems and improvements to internal business processes.

Qualification

• High school diploma or GED required; additional education in business administration, accounting, or a related field is a plus.
• Experience in office administration, customer service, order processing, or operations support.
• Strong organizational skills and excellent attention to detail.
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
• Experience with ERP, accounting, or inventory management software preferred.
• Basic knowledge of invoicing, financial administration, or bookkeeping processes.
• Strong communication skills and a professional, customer-focused attitude.
• Ability to work independently, manage multiple priorities, and collaborate with international teams.
• Experience in manufacturing, industrial equipment, or spare parts operations is a plus.
• German language skills are a plus but not required

What We Offer

• A stable, full-time position with an established, family-owned international company.
• A friendly, collaborative, and supportive working environment.
• A diverse role with opportunities to take ownership and contribute your ideas.
• Collaboration with colleagues in the U.S. and Germany.
• Opportunities for professional development and continued learning